Privacy Policy

Last Updated: January 15, 2025

falandrosque is committed to protecting your privacy and ensuring the security of your personal information. This privacy policy explains how we collect, use, and safeguard your data when you use our budget forecasting platform.

Information We Collect

We collect information that you provide directly to us and information that is automatically collected when you use our services. This helps us provide you with a personalized and effective budget forecasting experience.

Personal Information

Contact details including name, email address, and phone number
Account credentials and profile information
Financial data you input for budget forecasting purposes
Payment information for subscription services
Communications you send to us including support requests

Technical Information

Device information including IP address and browser type
Usage data such as pages visited and features used
Cookies and similar tracking technologies
Log files and error reports for system improvement

How We Use Your Information

Your information is used to provide, maintain, and improve our budget forecasting services. We're committed to using your data responsibly and only for legitimate business purposes.

Service Provision

Creating and managing your falandrosque account
Processing budget forecasting calculations and analyses
Providing customer support and technical assistance
Delivering notifications about your account and services

Service Improvement

Analyzing usage patterns to enhance our platform
Developing new features and functionalities
Conducting research on user preferences and behavior
Ensuring platform security and preventing fraud

Important: We will never sell your personal information to third parties. Your financial data is encrypted and used solely for providing budget forecasting services.

Data Sharing and Disclosure

We maintain strict controls over data sharing and only disclose information when necessary for service provision or legal compliance. Your privacy is our priority.

Service Providers

We may share information with trusted third-party service providers who assist us in:

Payment processing and subscription management
Cloud hosting and data storage services
Email delivery and communication services
Analytics and performance monitoring

These providers are contractually bound to protect your information and use it only for specified purposes.

Legal Requirements

We may disclose your information if required by law or in response to:

Court orders or legal processes
Government agency requests
Compliance with Australian privacy laws
Protection of our rights and property

Your Rights and Choices

Under Australian privacy laws, you have several rights regarding your personal information. We're committed to helping you exercise these rights effectively.

Access and Correction

You have the right to:

Access your personal information held by falandrosque
Request correction of inaccurate or incomplete data
Update your account information at any time
Download your data in a portable format

Deletion and Restriction

Request deletion of your personal information
Restrict processing of your data in certain circumstances
Object to specific uses of your information
Withdraw consent for data processing where applicable

How to Exercise Your Rights

To exercise any of these rights, please contact us using the information provided below. We will respond to your request within 30 days and may require verification of your identity for security purposes.

Data Security and Protection

We employ industry-standard security measures to protect your personal and financial information. Your data security is fundamental to our service.

Technical Safeguards

End-to-end encryption for all data transmission
Secure server infrastructure with regular security updates
Multi-factor authentication for account access
Regular security audits and vulnerability assessments
Encrypted data storage with restricted access controls

Organizational Measures

Employee training on data protection best practices
Strict access controls and authorization procedures
Regular backup and disaster recovery procedures
Incident response plan for security breaches

Data Retention

We retain your personal information only for as long as necessary to provide our services and comply with legal obligations. Different types of data have different retention periods.

Retention Periods

Account Information: Retained while your account is active plus 2 years after closure
Financial Data: Retained for 7 years to comply with Australian tax laws
Communication Records: Retained for 3 years for customer service purposes
Technical Logs: Retained for 12 months for security and system improvement

Secure Deletion

When data reaches the end of its retention period, we securely delete it using industry-standard methods. You can also request earlier deletion of your data, subject to legal and regulatory requirements.

Cookies and Tracking

We use cookies and similar technologies to enhance your experience on our platform. You have control over how these technologies are used.

Types of Cookies

Essential Cookies: Required for basic platform functionality
Performance Cookies: Help us understand how you use our services
Functionality Cookies: Remember your preferences and settings
Analytics Cookies: Provide insights into platform usage and performance

Managing Cookies

You can control cookies through your browser settings or our cookie preference center. Note that disabling certain cookies may affect platform functionality.

International Data Transfers

As an Australian company, we primarily store and process data within Australia. However, some service providers may be located overseas.

Transfer Safeguards

All overseas transfers comply with Australian Privacy Principles
Adequate protection measures are in place for international transfers
Service providers are contractually bound to protect your data
Regular audits ensure compliance with protection standards

Updates to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We'll notify you of any significant changes.

Notification Process

Email notification for material changes
Platform notifications for policy updates
Updated version date displayed prominently
Previous versions available upon request

Contact Us About Privacy

If you have questions about this privacy policy or how we handle your information, please contact us:

Address: 29/1 King St, Newcastle NSW 2300, Australia

Phone: +61408711482

Email: info@falandrosque.com

We aim to respond to all privacy-related inquiries within 30 days and are committed to resolving any concerns you may have about your personal information.